Shell Vacations Club: Vacation Ownership in Exciting Destinations in Hawaii, California, Oregon, Wisconsin, Las Vegas, Arizona, Mexico and more
UPDATED April 19, 2021
COVID-19 Information
We're excited to announce that your Shell
Vacations Club resorts are reopening. For the list of
resorts reopening and the schedule for future
reopenings, please check out the list below.
Traveling inside the US? Get important CDC Updates for your travels.
Facial coverings or face masks are required by
local or state order and must be worn in all public
places. Please be sure to bring your facial
covering(s)/mask(s) in order to comply.
We're happy to announce that your Shell Vacations
Club resorts are Reopening. Phased resort reopening
schedules will vary by state and resort. Each resort
will reopen on an individual basis and with a limited
occupancy in adherence with enhanced cleaning standards
and social distancing guidelines.
Click here
for the full list of resorts and their current
status...
Click here
for the full list of Shell Vacations Club resort
amenity status
If you have an upcoming reservation, we will
notify you via email if it is impacted. We will cancel
your reservation for you - you do not need to take any
action. Your vacation points, housekeeping token(s),
and reservation transaction(s) will be returned to your
account within 72 hours.
We know your vacation plans may have shifted, and we
would love to help you book a future vacation and
provide personalized travel suggestions for your next
trip. Tell us more about your upcoming
travel plans, and we'll reach out to help get you on
your next vacation.
Operating your resorts is a lot like running a home.
Some expenses are ever present — from insurance
to utilities to landscaping. It's the reason your club
fees are still hard at work, even when you can't be
here to play. Click
here for a quick look at what these fees cover
year-round.
Certain Resorts Extended Through
February 5, 2021
Most resorts are open and our teams are excited
to welcome owners on vacation! The standard
cancellation policy is now in effect, with the
exception of certain resort locations.
These specific resorts have varying temporary flexible
cancellation policy dates depending on resort closures
and local travel restrictions. Click here to
find out which resorts have extended the temporary
flexible cancellation policy.
If you need to cancel an upcoming reservation at
one of these specific resorts, you can do so online
without penalty up to 24 hours prior to your scheduled
arrival. Your vacation credits and housekeeping will be
returned to your account within 72 hours.
Your owner website is the fastest and easiest way
to cancel an existing reservation and rebook for a
future vacation.
Your Shell Vacations Club resorts are gearing up to
welcome you back on property soon. From on-site
cleaning stations to common area furniture spacing,
learn about everything that's happening to raise the
bar on cleanliness — and keep you Vacation Ready.
The quickest and easiest way to update your vacation
plans is online. Visit the reservations
page of your owner website to cancel an existing
reservation and rebook for new dates with no penalty.
As many owners have questions or need to make
changes to their upcoming reservations, the Vacation
Planning Center is experiencing a very large number of
incoming phone calls and emails — which means
longer than usual response times.
We ask that you check your owner website for
updates rather than calling, so your Vacation Planning
Guides are able to assist your fellow owners who are
experiencing interruptions or cancellations for
vacations within the next 72 hours.
We're excited to announce that we will begin to
reopen resorts in phases beginning May 26, 2020, and
can't wait to welcome you for your future vacation.
Resort reopening schedules will vary by state and
resort. Please check the Resort Updates page for the
status and availability of your preferred resort.
As many owners have questions or need to make
changes to their upcoming reservations, the Vacation
Planning Center is receiving a large number of incoming
phone calls and emails - which could mean longer than
usual response times.
The quickest and easiest way to update your vacation
plans is online. Visit the reservations
page of your owner website to cancel an existing
reservation and rebook for new dates with no penalty.
Stay protected from timeshare scams, misleading
advertisements, and fraud. Visit the consumer safety
page for further details about how to protect your
ownership and avoid common scams.
Check out
your expanded booking options to help keep your points
safe.
If you've been directly impacted by COVID-19, find
out what finance options are available.
Upgrade your home life to staycation status with these
exciting at-home
benefits.
