Shell Vacations Club: Vacation Ownership in Exciting Destinations in Hawaii, California, Oregon, Wisconsin, Las Vegas, Arizona, Mexico and more
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UPDATED JULY 21, 2020

COVID-19 Information

We're excited to announce that your Shell Vacations Club resorts are reopening. For the list of resorts reopening and the schedule for future reopenings, please check out the list below.

Click to read the Special Notice for Collection of Personal Information Related to the COVID-19 Pandemic.


Resort Update

Facial coverings or face masks are required by local or state order and must be worn in all public places. Please be sure to bring your facial covering(s)/mask(s) in order to comply.

We're happy to announce that your Shell Vacations Club resorts are Reopening. Phased resort reopening schedules will vary by state and resort. Each resort will reopen on an individual basis and with a limited occupancy in adherence with enhanced cleaning standards and social distancing guidelines.

Click here for the full list of resorts and their current status...

Click here for the full list of Shell Vacations Club resort amenity status

If you have an upcoming reservation, we will notify you via email if it is impacted. We will cancel your reservation for you - you do not need to take any action. Your vacation points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours.

We know your vacation plans may have shifted, and we would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we'll reach out to help get you on your next vacation.


Your Club Fees At Work

Operating your resorts is a lot like running a home. Some expenses are ever present — from insurance to utilities to landscaping. It's the reason your club fees are still hard at work, even when you can't be here to play. Click here for a quick look at what these fees cover year-round.


Flexible Cancellation Policy

Extended Through August 16, 2020

During this quickly evolving situation, we are providing additional flexibility for your travel plans.

If you need to cancel an upcoming reservation with an arrival date through August 16, 2020, you can do so online without penalty up to 24 hours prior to your scheduled arrival. Your vacation points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours.

Your owner website is the fastest and easiest way to cancel an existing reservation and rebook for a future vacation.


Flexible Cancellation Policy

Your Shell Vacations Club resorts are gearing up to welcome you back on property soon. From on-site cleaning stations to common area furniture spacing, learn about everything that's happening to raise the bar on cleanliness — and keep you Vacation Ready.


Make Travel Updates Online

The quickest and easiest way to update your vacation plans is online. Visit the reservations page of your owner website to cancel an existing reservation and rebook for new dates with no penalty.

As many owners have questions or need to make changes to their upcoming reservations, the Vacation Planning Center is experiencing a very large number of incoming phone calls and emails — which means longer than usual response times.

We ask that you check your owner website for updates rather than calling, so your Vacation Planning Guides are able to assist your fellow owners who are experiencing interruptions or cancellations for vacations within the next 72 hours.


New Reservations for Future Stays

We're excited to announce that we will begin to reopen resorts in phases beginning May 26, 2020, and can't wait to welcome you for your future vacation. Resort reopening schedules will vary by state and resort. Please check the Resort Updates page for the status and availability of your preferred resort.


Make Travel Updates Online

As many owners have questions or need to make changes to their upcoming reservations, the Vacation Planning Center is receiving a large number of incoming phone calls and emails - which could mean longer than usual response times.

The quickest and easiest way to update your vacation plans is online. Visit the reservations page of your owner website to cancel an existing reservation and rebook for new dates with no penalty.


Protecting Your Ownership — Consumer Safety

Stay protected from timeshare scams, misleading advertisements, and fraud. Visit the consumer safety page for further details about how to protect your ownership and avoid common scams.


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Check out your expanded booking options to help keep your points safe.


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If you've been directly impacted by COVID-19, find out what finance options are available.


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Upgrade your home life to staycation status with these exciting at-home benefits.

What better time to dive deeper into your ownership than when you're stuck at home? Register for an upcoming live webinar with your club team.


Serving our owners is an amazing privilege. We can't wait to welcome you back on vacation.


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