COVID-19 Information

Updated March 31, 2020

At Shell Vacations Club, we care about the safety and well-being of our owners, guests, and associates. The teams are working diligently to provide you with the latest developments relating to COVID-19. Please see below for details on our flexible cancellation policy, impacted resorts, and more.

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In accordance with guidance from public health officials as well as state and local conditions all resorts will be temporarily closed by April 3, 2020. While we anticipate this closure to last through April 30, 2020, we will continue to evaluate conditions to determine when each resort is able to reopen.

If you have an upcoming reservation at one of the resorts with a check-in date before April 30, we will cancel your reservation for you - you do not need to take any action. Your vacation points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours.

Click here to view a list of impacted resorts.

As this situation constantly develops, we encourage you to reschedule your upcoming stays with check-in dates through April 30, 2020 to a date later in the season Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.

In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people, beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas, fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food delivery will be restricted or not allowed.

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During this quickly evolving situation, we are providing additional flexibility for your travel plans.

If you need to cancel an upcoming reservation with an arrival date prior to May 15, 2020, you can do so online without penalty up to 24 hours prior to your scheduled arrival. Your vacation points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours of receiving your cancellation request.

Your owner website is the fastest way to cancel an existing reservation and rebook for new dates with no penalty.

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The quickest and easiest way to update your vacation plans is online. Visit the reservations page of your owner website to cancel an existing reservation and rebook for new dates with no penalty.

As many owners have questions or need to make changes to their upcoming reservations, the Vacation Planning Center is experiencing a very large number of incoming phone calls and emails — which means longer than usual response times.

We ask that you check your owner website for updates rather than calling, so your Vacation Planning Guides are able to assist your fellow owners who are experiencing interruptions or cancellations for vacations within the next 72 hours.

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We are currently not accepting any new reservations for check-in dates now through April 30, 2020.

You are welcome to make new reservations for check-in dates on or after May 1, 2020. Your owner website is the fastest way to make a new reservation.

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As the COVID-19 situation continues to change, please check this page for the most up-to-date information. All urgent news and the latest vacation impacts will be communicated here.

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Check out your expanded booking options to help keep your points safe.

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If you've been directly impacted by COVID-19, find out what finance options are available.

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Upgrade your home life to staycation status with these exciting at-home benefits.

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Serving our owners is an amazing privilege. We can't wait to welcome you back on vacation.