Shell Vacations Club: Vacation Ownership in Exciting Destinations in Hawaii, California, Oregon, Wisconsin, Las Vegas, Arizona, Mexico and more
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UPDATED November 24, 2021

COVID-19 Information

Click to read the Special Notice for Collection of Personal Information Related to the COVID-19 Pandemic.


Resort Update

Most of your resorts are open and ready to welcome you back. Check out the list below to find your next vacation destination.

  • For the full list of resorts and their current status, along with flexible cancellation exceptions and face mask requirements, visit the Resort Updates page.

Traveling inside the US? Get important CDC Updates for your travels.

If you have an upcoming reservation, we will notify you via email if it is impacted. We will cancel your reservation for you - you do not need to take any action. Your vacation points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours.

We know your vacation plans may have shifted, and we would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we'll reach out to help get you on your next vacation.


Flexible Cancellation Policy

Most resorts are open and our teams are excited to welcome you on vacation! The standard cancellation policy is in effect, with the exception of certain resort locations.

These specific resorts have varying temporary flexible cancellation policy dates depending on resort closures and local travel restrictions. Click here to find out which resorts have extended the temporary flexible cancellation policy.

If you need to cancel an upcoming reservation at one of these specific resorts, you can do so online without penalty up to 24 hours prior to your scheduled arrival. Your vacation credits and housekeeping will be returned to your account within 72 hours.

Your owner website is the fastest and easiest way to cancel an existing reservation and rebook for a future vacation.


Flexible Cancellation Policy

Your Shell Vacations Club resorts are ready to welcome you on vacation. From on-site cleaning stations to common area furniture spacing, learn about everything that's happening to raise the bar on cleanliness — and keep you Vacation Ready.


Make Travel Updates Online

The quickest and easiest way to update your vacation plans is online. Visit the reservations page of your owner website to modify or cancel an existing reservation. And if you're ready to plan your next vacation getaway, start browsing resorts and book your next trip today.


Protecting Your Ownership — Consumer Safety

Stay protected from timeshare scams, misleading advertisements, and fraud. Visit the consumer safety page for further details about how to protect your ownership and avoid common scams.


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If you've been directly impacted by COVID-19, find out what finance options are available.


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Upgrade your home life to staycation status with these exciting at-home activities.

Learn more about your membership and all of your vacation options. Check out your owner guide to explore a lifetime of vacation fun.


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Shell Holdings, LLC., Arizona Real Estate Broker. Void where state registration requirements have not been met.