Protecting Your Ownership

Tools and tips to stay protected against timeshare scams, misleading advertisements, and fraud.


Shell Vacations Club is committed to protecting owners, guests and associates. In response to the COVID-19 situation, we've provided you with additional options to reschedule planned vacations, added flexibility around cancellation and payment policies, and have temporarily closed resorts.

This time of uncertainty has led to an increased surge of consumer fraud. Timeshare owners are being targeted with false and misleading advertising by timeshare exit companies.

These advertisements are aimed at owners and falsely suggest that points can be exchanged in return for cash, claim that owners will be assessed for COVID-19 costs, or promise services they do not actually provide. These advertising claims are false.

We urge all owners not to fall victim to timeshare exit marketing scams. If you are facing financial hardship, call 866-948-4690 or visit wyndhamcares.com for accurate information about safe timeshare exit options.