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Travel Flexibility: Your Points Are Safe

You now have expanded booking options to keep your points safe until you're ready for that next vacation.

Points & Benefit Options

Flexible cancellation policy:

  • Certain resorts allow flexible cancellations with arrivals; these can be made online without penalty up to 24 hours in advance. See our Covid-19 Impacted Resorts page for details and exact dates, here.
  • Your points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours.

Courtesy cancellations and refunds:

If you have an upcoming stay that has been canceled due to a resort closure or limited occupancy upon phased reopening, your points, housekeeping token(s), and reservation transaction(s) will be returned to your account within 72 hours. For more information, please click here.

Shell Vacations Club Discovery Members

Shell Vacations Club Discovery Members with points expiring now through July 1 will automatically receive a 6-month membership extension for more time to make vacation memories. The credit extension will be handled automatically — there's no action required from members.

For members who have already extended their memberships, points will be valid for an additional five months past the current expiration date.

All eligible accounts have been updated.. If you have any questions, please call Owner Care at 877-743-5510 and select Option 3.

Click here to view a list of impacted resorts.

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