Shell Vacations Club: Vacation Ownership in Exciting Destinations in Hawaii, California, Oregon, Wisconsin, Las Vegas, Arizona, Mexico and more
IMPORTANT OPERATIONAL UPDATE
Dear Valued Owner,
As we continue to navigate guidance from local, state and federal public health authorities as well as restrictions
being issued by local and state officials, it is important that we keep you updated on how your travel plans and vacation
planning services may be impacted. Your health and safety, and that of our associates, is our top priority.
Your Resorts
In support of the efforts of public officials and social distancing efforts, we are implementing a number
of changes to our resort operations.
Effective immediately, we are unable to accommodate new reservations for check-in through March 31, 2020
at all Club Wyndham, WorldMark by Wyndham, Shell Vacations Club, and Margaritaville Vacation Club by Wyndham resorts.
Currently, we are accepting reservations for arrivals April 1, 2020 and beyond. Please continue
to monitor clubwyndham.com for any updates.
At this time, we are asking all owners with upcoming reservations through March 31, 2020, to consider cancelling
their stays. With enhanced restrictions in place, we will be unable to provide you the vacation experience you expect
when visiting one of our resorts.
In accordance with guidance issued by the Centers for Disease Control and Prevention (CDC) that limits gatherings of people,
beginning March 17, 2020, and across all resorts, food and beverage operations, amenities such as pools, hot tubs, saunas,
fitness centers, business centers, activities rooms, etc. will be closed. Any gatherings will be cancelled. Grocery and food
delivery will be restricted or not allowed.
A smaller number of resorts will be restricted from allowing owner check-ins, effective March 20, 2020. This includes
all resorts in the following locations: Canada, Mexico, Puerto Rico, St. Thomas, New York, Utah (Park City and Park
City Miner's Club), Orlando, Las Vegas, Anaheim, San Francisco, Wisconsin, Atlantic City, and Maryland. We will
make every effort to contact owners with reservations at these locations to notify them that their reservations
will be cancelled with vacation points / credits refunded automatically. While owners who have already checked
in to a resort may be able to remain through the date of their scheduled departure, they should strongly consider
shortening their stays as movement in and around the resort will be restricted. In some municipalities,
you will be restricted to your suite. Depending on how this situation evolves, we may have to close the
resort at any point and require immediate departures.
This is a fluid situation with local, state, and federal jurisdictions issuing guidance and/or restrictions continuously.
Our resorts will fully comply with guidance as it is updated.
Your Vacation Planning Touch Points
While we always strive to provide exceptional service, please be aware that we are experiencing higher
than normal call volumes so your hold time could be longer than normal. Your owner website is the best
way to update your vacation plans. As a reminder, we have adjusted our cancellation policy to reflect
additional flexibility and you may cancel your reservation with an arrival date prior to May 15, 2020, without
penalty. Within 72 hours, the full amount of points / credits used for the reservation will be added back
into your account and the reservation transaction will be restored.
We understand this situation has impacted your ability to maximize your vacations so we are reviewing alternative options to
use your points / credits. Stay tuned for more information.
We are fully committed to implementing health and safety measures to protect our owners, guests and associates.
We recognize some of these measures may be an inconvenience and we sincerely appreciate your patience during this time. Thank you for being a valued member of our Wyndham Destinations family and we look forward to welcoming you back for a future vacation.
Sincerely,
Geoff Richards
Chief Operating Officer, Wyndham Vacation Clubs
List of Impacted Resorts
New York City
Club Wyndham Midtown 45
Puerto Rico
Margaritaville Vacation Club by Wyndham - Rio Mar
Park City
Club Wyndham Park City
WorldMark Park City
Atlantic City
Club Wyndham Skyline Tower
Anaheim
Club Wyndham Anaheim
Club Wyndham Dolphin's Cove
Peacock Suites
WorldMark Anaheim
WorldMark Dolphin's Cove
Orlando
Club Wyndham Bonnet Creek
Club Wyndham Cypress Palm
Club Wyndham Star Island
Club Wyndham Orlando International
Club Wyndham Reunion
WorldMark Orlando - Kingstown Reef
WorldMark Reunion
Las Vegas
Club Wyndham Desert Blue
Club Wyndham Grand Desert
Club Wyndham Tropicana
Margaritaville Vacation Club by Wyndham - Desert Blue
Desert Rose Resort
WorldMark Las Vegas - Boulevard
WorldMark Las Vegas - Spencer Street
WorldMark Tropicana
Harrah's Las Vegas
Maryland
Club Wyndham National Harbor
Mexico
El Cid Granada Hotel & Country Club
El Cid Marina Beach Hotel & Yacht Club
El Cid El Moro Beach Hotel
El Cid La Ceiba Beach Hotel
WorldMark Coral Baja
WorldMark Isla Mujeres
WorldMark La Paloma
WorldMark Zihuatanejo
Plaza Pelicanos Grand Beach Resort
Sunset Plaza Beach Resort & Spa
Canada
Carriage Hills Resort
Carriage Ridge Resort
Mountainside Lodge
Club GeoPremiere at Auberge du Lac Morency
WorldMark Canmore-Banff
WorldMark Vancouver - The Canadian
WorldMark Victoria
WorldMark Whistler - Cascade Lodge
WorldMark Whistler - Sundance
St. Thomas
Margaritaville Vacation Club by Wyndham - St. Thomas
San Francisco, CA
Club Wyndham Canterbury
Inn at the Opera
The Donatello
Suites at Fisherman's Wharf
WorldMark San Francisco
Wisconsin
Club Wyndham Glacier Canyon
Club Wyndham Sundara Cottages at Wisconsin Dells
Club Wyndham Tamarack
Little Sweden
THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS