SYSTEMS AND SERVICES

The products, customer service, and sales and marketing tools SVS offers franchisees today are the end product of decades of experience, thousands of employees, and many millions of dollars in development.

Virtually every tool needed to start, sell, and service a successful vacation ownership business is available either directly or through a selected provider. The following is a partial list of the systems and services available to franchisees.

• State Registration • Point Certification by Chicago Title • Inter-creditor Agreement • Lender Legal • Club Documents • Program Rules • Standardized Bylaws • Standardized Declaration • Marketing Program
Compliance • Human Resource Compliance • Purchase Agreements • Independent Contractor Agreement Templates •  Vendor Agreement Templates

• Receivables Financing • Title and Escrow Services • Credit Score Standards • Loan Servicing* • Fee Servicing • Validation Of Payment
Status For Reservations • Portfolio Auditing • Procedures for 
Money Handling • Oversight of Collections Process • SVC Visa Card
Program for Down Payment

ADMINISTRATIVE SYSTEMS

• Standardized Staffing and Job Descriptions • Contract Training • Centralized Contract Preparation •  Accounting Services* • Procedures Manuals

TECHNOLOGY SYSTEMS

• Sales and Marketing MIS • Exceptional Website • Affiliate Resort Site • Web Transaction Capability • Interface with Travel Portals •  Online Booking
Engine • E-marketing • Online Resource Center • Online Employee Training & Testing • Inventory Management*  • Yield Management*

SALES SYSTEMS

• Sales Center for Design Assistance • Sales Center Graphics • Sales Video
• Sales Product Training • Owner Take Home Kit • Trial Membership Program • Selling Skills Training •  Interactive Sales Presentation
• Compliance Systems • Sales Agent Presentation Books • Recommended Sales Personnel Structure • Recommended Sales Compensation Plans
• Anti-Rescission Brochure• Online Product Testing • Internal Shopping
• External Shopping

MARKETING SYSTEMS

• Marketing Collaterals • Trial Member Prospects • Referral Programs
• Direct Mail Campaign Assistance • Mini Vacation Opportunities • E-marketing • Review of Promotions • Bar Code Compliance System
• Telemarketing Do Not Call List Compliance • Web Site Prospects • In-room Marketing Materials • Closed Circuit TV Introduction

•   Toll-free dedicated phone number  • Polished Owner Packages • Owner Packages on CD • Professional Newsletters • Member Web Site • Online Booking • On site Owner Service Staff Training• Rental Program

• Resort Management* • IOA Management • Quality Standards • Standards of Operations • Central Reservation System*  • Shell Hospitality, Inc.
Training Programs • Comment Card Program